Hosted Dialler Systems
At InnovaCom we understand that if you are running a call centre or large scale telesales operation it can be a significant investment for your organisation. Charged with driving sales, managing customer relationships, driving loyalty and building long term revenues is all part and parcel of what you are trying to achieve and this takes a lot of training and resource plus investment in technology. With this in mind, it is vital that you are able to control costs whilst still maintaining high levels of customer service. This is where Innovacom comes in.
Our groundbreaking hosted dialler systems have been developed to integrate seamlessly into your business processes, increase efficiencies and drive down costs. This is how:
Eliminates wasted time for your sales/customer service operatives waiting for a call to be answered, ensuring that they are spending their time selling and dealing with customers.
Maximises management time through sophisticated lead management, call back handling, filtering out do not call lists, response recording and identifying if a number should be called again.
Identifies best time to call so that your teams are speaking to the optimum level of people. Real time reporting that allows you to see results and support training needs.