Our Promise to you

Customer Care Statement

InnovaCom is a responsible company and recognises all legislative and regulatory compliance issues, in conjunction with its internal compliance controls. You can request a copy of this statement, which will be provided free of charge, by contacting us on 0161 870 6468.

Our Promise to You

InnovaCom will act in a fair, honest, transparent, appropriate and professional manner at all times.

We ensure that all customers entering into an agreement with InnovaCom for their telecommunications services fully understand the nature of the agreement, and intend to proceed with the transfer. We do not tolerate any form of mis-selling or misrepresentation from anyone representing the company.

We ensure that we provide our customers with protection from harmful conduct arising from irresponsible sales and marketing activity and we also ensure good practice and responsible selling.

InnovaCom knows that the customer experience is of utmost importance and we expect our staff:

  • To be courteous and professional at all times
  • To be able to explain the products and services provided by InnovaCom
  • To be aware of and comply with Ofcom’s Standards of Conduct
  • Not to misrepresent any services offered by InnovaCom or other service providers
  • We are happy to listen to any feedback which you can provide to us, and welcome any comments which you wish to make.

 

What We Will Provide to You

We will confirm the details of the telecommunications contract agreed in writing to you, whether the agreement is concluded verbally or in writing. Our contracts are set out in such a format which provides the customer with an overview of the services being supplied under the contract and general terms of supply and are complete, accurate and not misleading. Key features of the contract are given prominence. The below features appear clearly on the contracts

  • Minimum period of supply
  • Terms and conditions of supply
  • Features of service
  • Payment terms

 

We Have Made It Easy for You to Contact Us

If you have a question or concern, our dedicated customer service team are here to listen and help you, they are available between 9am and 5.30pm, Monday to Friday. We don’t use automated answering services and our customer service centre is UK based. We will answer your call within 6 seconds. You can contact us by:

Telephone: 0161 870 6468
Email: info@innovacom.co.uk
Write to: 11 Manchester Chambers, Oldham, OL1 1LF

Sometimes things can go wrong

We understand that things can sometimes go wrong. InnovaCom have produced an in depth complaints procedure. We will act promptly and courteously when dealing with you and will work with you to ensure that your problem is resolved quickly and efficiently. We will ensure that our customer service arrangements and processes are fit for purpose and are transparent.

Customer service is of utmost importance to us. We will conduct regular audits to check all aspects of the training of sales and marketing staff, paperwork, recordings, company documentation and the procedures involved to ensure that you, our customer receive the best possible service and to ensure that our arrangements and processes are fit for purpose.